Customers all across the United States have reported being harmed by utility smart meters. In Indiana, a mother of three small children can’t live in their home because a bank of smart meters gave her debilitating health problems. In California hundreds of customers have reported headaches, ringing in the ears, heart palpitations, sleep problems and more. 

Customers report flames shooting from outlets, burned out appliances and fires after smart meter installation. Meanwhile in some states, the utility companies and their regulators response is to charge more money (opt-out fees) to avoid smart meters and they ignore the health and fire hazards. 

The US Consumer Products Safety Commission (CPSC) is a federal agency that will take complaints on utility smart meters from all US states. 

Last year the CPSC recalled 1.3 million GE dishwashers due to “15 reports of dishwasher heating element failures, including seven reports of fires, three of which caused extensive property damage.” 

If you’ve been harmed by smart meters or had safety problems call: (800) 638-2772 Monday through Friday from 8:00 a.m. to 5:30 p.m. ET or submit your complaint by email.*  

Here’s the information you will need to provide: 
A description of the product; 
The name of the manufacturer; 
A description of the injury, or death, or the risk of illness, injury, or death related to use of the product; 
The date or estimated date when the incident occurred or when you first became aware of the potential for the product to act in an unsafe manner; 

You will also need to provide a description of who you are, for example, consumer, health care professional, a government agency; your name and mailing address; and permission to publish your Report on Finally your verification that the Report is true and accurate to the best of your knowledge, information, and belief. 

Record the time and date of the call and the name of the person who took your complaint. Write down the receipt number they give you. Keep this information for your records. 

Once the CPSC receives your complaint they will send a report back to you for your review and consent. It will then go to the manufacturer where they will have to respond in ten days. After that depending on the number of complaints the compliance office receives, they will decide if the products should be recalled! 

* PLEASE NOTE: Initial smart meter complaints sent by email to the CPSC were rejected. Calls to the CPSC today (6/25/13) confirmed that the CPSC is taking reports on smart meter harms. If your complaint was rejected please persist and follow up with a phone call. Also we learned in order to reach a decision for a recall they may work with other federal agencies such as the Department of Energy, or the FDA. Be assured however that the CPSC is handling smart meter complaints.
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